Terms & Conditions

The Hot Spot is owned by Diamondram Pty Ltd.


Welcome to our website. If you continue to browse and use this website you are agreeing to and comply with and are bound by the following terms and conditions of use. Together with our privacy policy and website disclaimer, govern www.thehotspot.com.au’s relationship with you and your use of this website.

You signify your acceptance of these terms and conditions of use, by using this website. For the purposes of our terms and conditions, the use of “Us”, “Our” and “We” refers to The Hot Spot www.thehotspot.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.


By using www.thehotspot.com.au you agree and accept that www.thehotspot.com.au is not legally responsible for any loss, damage or harm you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any comments, third party content, links, or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal needs. You acknowledge that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


We reserve the right to change, modify, add or remove portions of these terms at any time. You need to check these terms regularly prior to using our website to ensure you are aware of any changes. 

We will endeavour to highlight any significant changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and www.thehotspot.com.au’s rights and obligations to each other.


For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), www.thehotspot.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post, TNT, Couriers Please, Fastway, and Startrack Express. 

Deliveries are processed promptly upon receipt of full payment. Delivery normally takes between 1 to 3 days for Express Post and 2 - 7 business days depending on your delivery address location. During peak periods delivery may take between 2 and 30 days, depending on your location, what you ordered and if signature is required. 

Damaged or lost orders should be resolved with Australia Post or the courier company used directly. We are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.thehotspot.com.au.


In the event that your adult toy is faulty, please notify The Hot Spot within 5 days of delivery. Advising The Hot Spot after 5 days may void your claim. We will ask for a photo or video evidence of the fault. If this is not possible, we may require the product to be returned. If it is found to be faulty you will be offered a replacement or refund. 

The Hot Spot will not exchange or refund any sex toy due to a change of mind, or if the fault was caused by negligence or inappropriate use by the customer.

Please be sure to purchase new batteries as this is generally the cause of the problem in most cases. Always check you have inserted the batteries properly, as this is also a main cause of sex products not working. The problem can be easily resolved by simply inserting new batteries correctly into the adult toy.

Due to the personal nature of adult toy products, please always ensure you choose your sex toy carefully. No refunds or exchanges will be provided if you change your mind,even if you believe you have not used the product in any personal way. This is due to health and safety regulations, and is enforced in order to prevent the spread of possible STD’s.


Certain manufacturers offer a manufacturer warranty. If your product comes with a manufacturer warranty and is found faulty within its warranty terms, then The Hot Spot will gladly handle your warranty claim on your behalf. If this product is or becomes faulty please notify The Hot Spot within 5 days to be advised of the manufacturer faulty product return process.

Advising us after the 5 day fault occurrence period may void your claim. The Hot Spot will not be responsible for postage of products being returned to us. However, in the case of items deemed faulty by our Quality Control Department, then return postage of a replacement item to the customer will be at our expense.


Every sex product we sell is visually checked to ensure product quality.This is in order to minimise any undue inconvenience to our valued customers that may be caused by receiving faulty goods.  


www.thehotspot.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

If your product is faulty at any stage please contact us at “admin (at) thehotspot.com.au” to discuss the process to replace the item.

Faulty or damaged items may be required to be sent back to our mail address (below) before a replacement item is delivered to you.


www.thehotspot.com.au may provide on its website, links to other websites, advertisements and information on those websites for your convenience. The links do not imply sponsorship, endorsement, or approval or arrangement between www.thehotspot.com.au and the owners of the third part websites. www.thehotspot.com.au takes no responsibility for any of the content found on the linked websites.

www.thehotspot.com.au’s website may contain information or advertisements provided by third parties for which www.thehotspot.com.au accepts no responsibility for any information or advice provided to you by third parties. These links are recommendations only and are not providing any advice and we do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, www.thehotspot.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. www.thehotspot.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your responsibility and not the responsibility of www.thehotspot.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. 

Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

The Hot Spot strives to give you the most accurate information on all of our adult products.However, we can not be held liable by misinformation given to us by the manufactures descriptions. The Hot Spot takes no responsibly for misuse of any adult products. Always follow the sex toy’s instructions.


At www.thehotspot.com.au we are committed to protecting your privacy. We use information we collect about you to maximize the services that we provide to you. www.thehotspot.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details by advising us in writing via email, or by logging into your customer account. All information we receive from our customers, is protected by our secure servers. www.thehotspot.com.au’s secure server software encrypts all customer information before it is sent to us. 

All of the customer data www.thehotspot.com.au collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.


www.thehotspot.com.au does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.


www.thehotspot.com.au may be required, in certain circumstances, to disclose information in good faith and where www.thehotspot.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of www.thehotspot.com.au. www.thehotspot.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. 

If you breach these terms then www.thehotspot.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. www.thehotspot.com.au reserves the right to exclude and deny any person access to our website, services or information at our sole discretion.


These terms and conditions represent the whole agreement between you and www.thehotspot.com.au concerning your use and access to www.thehotspot.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory in Australia then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

www.thehotspot.com.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


This agreement and this website are subject to the laws of QLD and Australia. If there is a dispute between you and www.thehotspot.com.au that results in litigation then you must submit to the jurisdiction of the courts of QLD.


By agreeing to these Purchase & Shipping terms, you also consent to receive further electronic communications from us in relation to the The Hot Spot business, including information relating to products, competitions, promotions, special offers and any other commercial message. Of course, you may at any time, unsubscribe from receiving electronic commercial messages from us. Simply email us at “admin (at) thehotspot.com.au”

If you fail to collect your order from the courier or arrange redelivery and your order is returned back to us, we are only able to refund the cost of goods minus a $20 restock fee as well as minus the cost of delivery. It is up to you to get in contact with us to arrange a subsequent delivery attempt.

Please use a secure browser & device & internet connecting when shopping online, The Hot Spot is not responsible if your information is accessed by another third party due to a lack of security on your device, browser or internet connection.


Vouchers are not redeemable for cash.


Mailing Address: Suite 1137 Shop 85/90 Middle St, Cleveland QLD 4163

Administration Email: admin@thehotspot.com.au

All prices are in Australian Dollars. If postage prices are unavailable for your country, please contact us for a quote to ship from Australia to your destination.

Free postage promotions are only available to Australian postal addresses.

This policy is strictly implemented to safeguard all of our valuable customers and provide only the cleanest adult toys for your enjoyment. As with all products of a personal nature, if irritation occurs, please discontinue use and consult a doctor if pain persists. Be safe, use a condom if sharing any adult products with a partner, and always play responsibly.